Customer Experience
Mobile Apps vs Websites In an ideal scenario, brands would have both a mobile website and mobile app in their marketing arsenal. However, due to lack of resources in place and the cost of [...]
Using Data to Improve the Retail Experience Throughout the pandemic, the retail industry in Ireland has gone through numerous changes and disruptions. With restrictions on non-essential retail being lifted soon, many retailers may be [...]
Reducing Cart Abandonment With online shopping continuing to have such a presence in our lives, it’s incredibly important for organisations to address the issue of cart abandonment. Cart abandonment is when a shopper on [...]
eCommerce trends to look out for in 2021 With the pandemic threatening to rage on throughout 2021, eCommerce has become one of the main ways many retailers can continue selling. Over the past year [...]
The 2021 Customer Experience 2021 is just getting started and with the changing restrictions in place across Ireland over the next few weeks, organisations need to quickly adapt to changes to continue providing a [...]
The Right Way to Deliver Personalisation Today’s brands have access to so much in-depth customer data that personalisation is becoming an expected element of the customer experience. Customers are seeking a personalised experience now [...]
The Benefits of using Eircode for Businesses Eircode as a postcode system was introduced in Ireland in July 2015. Unlike regular postcodes which define a large cluster of properties, Eircodes are unique to every [...]
CX in the Post-COVID-19 World While restrictions are being lifted at a different pace throughout the world, it’s important for businesses to be constantly thinking of new ways to adapt to the changing environment. [...]
Delivering Customer Service During COVID-19 With such uncertainty regarding business operations over 3 months into the coronavirus pandemic in Ireland, customer service agents are still being overwhelmed with large amounts of customer enquiries. This [...]
Preparing for the Phased Reopening of Businesses With the roadmap to re-opening the Irish economy coming into effect, businesses across the country must be prepared for when the restrictions are lifted for their industry. [...]
