Delivering Customer Service During COVID-19 With such uncertainty regarding business operations over 3 months into the coronavirus pandemic in Ireland, customer service agents are still being overwhelmed with large amounts of customer enquiries. This [...]
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So far Dara Hayden has created 29 blog entries.
Preparing for the Phased Reopening of Businesses With the roadmap to re-opening the Irish economy coming into effect, businesses across the country must be prepared for when the restrictions are lifted for their industry. [...]
Customer Engagement During the Coronavirus Pandemic The impact of the Coronavirus has been felt across the entire world over the past number of weeks. While healthcare workers and scientists continue to fight against the [...]
Choosing the Right Custom Software Developer After you’ve established your goals, objectives and timeframes for upcoming software development, it’s time to look for the right custom software developer that would effectively execute the project. [...]
What You Need to Know About Data Integrity In a time where data holds so much value in organisations, preserving the integrity of data is becoming increasingly important. Data is the new oil in [...]
What is Marketing Automation & How is it Beneficial? Marketing automation refers to the software solution in place that helps organisations reach marketing goals without the need of manual effort. It can be made [...]
The Importance of Data Security Data security is one of the most important aspects in business and is something that needs to be implemented correctly within your organisation. Cyber-attacks against businesses are common in [...]
The Advantages of Embracing Data-Driven Marketing A data-driven marketing approach is when an organisation uses customer information to create more effective sales and marketing campaigns. We’ve discussed the benefits of investing in data management [...]
Software Development Trends in 2020 The software development industry is dynamic and everchanging. We’ve seen some interesting advancements over the past decade when it comes to software and technology capabilities. We’re sure the 2020s [...]
CX Trends to look out for in 2020 Customer Experience has entered the mainstream over the past few years, and it doesn’t appear to be going anywhere! Because CX ideas and technology continue to [...]