The Right Way to Deliver Personalisation Today’s brands have access to so much in-depth customer data that personalisation is becoming an expected element of the customer experience. Customers are seeking a personalised experience now [...]
The Benefits of using Eircode for Businesses Eircode as a postcode system was introduced in Ireland in July 2015. Unlike regular postcodes which define a large cluster of properties, Eircodes are unique to every [...]
CX in the Post-COVID-19 World While restrictions are being lifted at a different pace throughout the world, it’s important for businesses to be constantly thinking of new ways to adapt to the changing environment. [...]
Delivering Customer Service During COVID-19 With such uncertainty regarding business operations over 3 months into the coronavirus pandemic in Ireland, customer service agents are still being overwhelmed with large amounts of customer enquiries. This [...]
Preparing for the Phased Reopening of Businesses With the roadmap to re-opening the Irish economy coming into effect, businesses across the country must be prepared for when the restrictions are lifted for their industry. [...]
Customer Engagement During the Coronavirus Pandemic The impact of the Coronavirus has been felt across the entire world over the past number of weeks. While healthcare workers and scientists continue to fight against the [...]
Creating a Data-Driven Culture A data-driven culture embraces the use of data in all aspects of business decision making. Culture isn’t something that can be created overnight regardless of the organisation. A culture where [...]
Choosing the Right Custom Software Developer After you’ve established your goals, objectives and timeframes for upcoming software development, it’s time to look for the right custom software developer that would effectively execute the project. [...]
What You Need to Know About Data Integrity In a time where data holds so much value in organisations, preserving the integrity of data is becoming increasingly important. Data is the new oil in [...]
What is Marketing Automation & How is it Beneficial? Marketing automation refers to the software solution in place that helps organisations reach marketing goals without the need of manual effort. It can be made [...]
