Customer Experience in the utilities industry Customer Experience (CX) is one of the biggest buzzwords in business today. Companies are pouring more resources than ever before into building a strong customer experience. With many [...]
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So far Sarah Keogh has created 22 blog entries.
There are a number of different tried and tested Customer Loyalty Programmes (CLP) out there for companies to choose from. Each can be met with varying degrees of success but what works for one [...]
Dataconversions guide to implementing a successful CX strategy As discussed previously (link CX vs CS blog) Customer Experience is one of the biggest buzzwords in business at present. With research suggesting companies that invest [...]
What is a customer Journey Map? Customer Journey Mapping (CJM) is a great exercise for customer-focused businesses looking to improve their overall customer experience. Customer Journey Map’s look at the touchpoints through which customers [...]
Following on from last week’s blog post on Customer Loyalty we decided to post a summary of our full conversation with Leanne Papaioannou of Chilli Pepper Marketing, as there was just too much great [...]
Do Customer Loyalty programmes continue to have a demonstrable impact on ROI? As we know retaining customers is far more cost effective than trying to attract new ones. Not that you shouldn’t be actively [...]
The Future of Marketing post GDPR-pocalypse With the May 25th deadline firmly behind us we must now look to the future of marketing and the ways in which the GDPR has not only affected, but [...]
8 Top Tips for SMS & E-DM campaigns! Here at Dataconversion we have plenty of experience delivering e-DM & SMS campaigns for our clients. In fact, we have successfully completed over 30,000 to date, [...]
How CX Differs from Customer Service Customer Experience (CX) is one of the biggest buzz words in business nowadays, aside from GDPR perhaps. Companies are pouring more resources than ever before into building a [...]
One question that we have seen arising as of late, is how GDPR impacts B2B marketing. There is often a misconception that B2B firms are going to be held to different standards than that [...]