AI Benefits for Small Businesses Artificial Intelligence (AI) is transforming software development in several ways. While AI is still in its infancy regarding mass market availability, with large tech companies heavily investing in their [...]
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So far Dara Hayden has created 93 blog entries.
Self-service in Action As discussed in our previous blog, the availability of web self-service has many benefits for businesses as well as customers, but it isn’t always obvious which type of self-service is most [...]
The Value of Customer Self-service Self-service is the approach where users access resources to find solutions on their own, without the need for human assistance. Providing a customer self-service offering is key to empowering [...]
The Future of Mobile App Development Mobile applications have an undisputed presence in our everyday lives. While the app market has certainly matured, that doesn’t mean that innovation is coming to a halt. Regular [...]
eCommerce Trends in 2023 eCommerce sees constant changes as technology and customer behaviour evolves. 2023 is no exception, meaning we’re likely to see regular improvements and changes to ecommerce across all industries, including both [...]
iOS vs Android Development iOS is the operating system available exclusively on Apple’s mobile devices (iPhones and iPads). Android is Google’s operating system found on various devices, including phones, Smart TVs and tablets sold [...]
Enhancing Website User Experience (UX) Website user experience needs to be carefully considered when launching a redesign. 95% of internet users indicate that a positive user experience is the most important factor when visiting [...]
Choosing the Right Social Platforms Regardless of what you sell, there’s a strong chance the vast majority of your audience is active on social media. Internet users have an average of 6.6 social media [...]
Improving the Customer Onboarding Experience Providing a good onboarding experience is more than just showing customers how to use your products or services once and leaving them to it. It is an important element [...]
Signs You Need to a CRM System A Customer Relationship Management (CRM) system is the software a business or other organisation uses to administer its interactions with customers. Many businesses often operate with disjointed [...]