Customer Experience
Self-service in Action As discussed in our previous blog, the availability of web self-service has many benefits for businesses as well as customers, but it isn’t always obvious which type of self-service is most [...]
The Value of Customer Self-service Self-service is the approach where users access resources to find solutions on their own, without the need for human assistance. Providing a customer self-service offering is key to empowering [...]
Enhancing Website User Experience (UX) Website user experience needs to be carefully considered when launching a redesign. 95% of internet users indicate that a positive user experience is the most important factor when visiting [...]
Improving the Customer Onboarding Experience Providing a good onboarding experience is more than just showing customers how to use your products or services once and leaving them to it. It is an important element [...]
SMS Verification & 2FA Best Practices With the increase in cyberattacks and compromised credentials, tools such as SMS verification and two factor authentication reduce the risk of the wrong person logging into your customers’ accounts. [...]
Customer Service Trends to Look Out For While things have drastically improved for businesses around the world regarding the pandemic, many of the customer service alterations made over the past two years will be [...]
What You Need to Know About Chatbots Chatbots have become more prevalent over the last number of years, helping to streamline and reduce the vast number of customer service enquiries that come through websites [...]
Monetising Your Mobile App How to monetise your mobile application isn’t always a straightforward decision. The monetisation models you choose are critical to the success of your mobile app. Many factors need to be [...]
Enhancing the Mobile App Experience The mobile app experience is just as important as other traditional interactions with a brand or organisation. The mobile app user experience (UX) is how someone feels when interacting [...]
Mobile Apps vs Websites In an ideal scenario, brands would have both a mobile website and mobile app in their marketing arsenal. However, due to lack of resources in place and the cost of [...]
